Duffspin Privacy Policy

At Duffspin, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at duffspin.com. By registering an account or continuing to use our platform, you agree to the practices described in this document. We encourage you to read it carefully and contact us if you have any questions.

Who We Are

Our DuffSpin Casino is operated by Win Top Ltd, a company duly registered and licensed under the Anjouan Gaming authority (Comoros). We act as the data controller responsible for your personal information. If you need to reach us regarding any privacy matter, you can contact our support team at support@support-duffspin.com or through our 24/7 live chat service available directly on our website.

Information We Collect

When you register and use our services, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and postal address
• Government-issued identification documents for verification purposes
• Username and account credentials used during Duffspin login

Financial and Transaction Data

• Payment method details (e.g., Visa, Mastercard, Skrill, Bitcoin, Ethereum, Tether USDT, and other supported methods)
• Deposit and withdrawal history, including duff spin withdrawal records
• Transaction amounts, dates, and associated currency information

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, and interaction patterns on our platform
• Cookies and tracking technologies (as further described below)
• Game activity, bet history, and bonus usage records

How We Use Your Information

We use the data we collect for the following purposes:

• Account management: We process your data to create and maintain your account, including enabling secure duff spin casino login access.
• Identity verification: We are legally required to verify your identity as part of our anti-money laundering (AML) and Know Your Customer (KYC) obligations under our Anjouan Gaming licence.
• Service delivery: We use your information to provide access to our full catalogue of approximately 6,000 games, bonuses including the Welcome Pack and other promotions, and our multilevel VIP programme.
• Payments processing: We handle financial transactions securely, including deposits, withdrawals within our stated limits, and currency conversions across supported currencies.
• Communication: We may send you account-related notifications, promotional offers (where you have opted in), and updates about our services.
• Fraud prevention and security: We monitor account activity to detect and prevent fraudulent behaviour, money laundering, and other unlawful conduct.
• Legal compliance: We process certain data to comply with applicable laws, regulatory requirements, and court orders.
• Service improvement: We analyse usage patterns to improve our platform, optimise user experience, and develop new features.

Cookies and Tracking Technologies

Our DuffSpin platform uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies help us remember your preferences, maintain your session security, and understand how our services are used. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the terms of your account agreement with us.
• Legal obligation: We are required by law to process certain data for AML, KYC, and responsible gambling compliance.
• Legitimate interests: We process data where it is in our legitimate interest to do so, such as for fraud prevention and service improvement, provided such interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw it at any time by contacting us.

Data Sharing and Disclosure

At Duffspin, we do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We share data with trusted third-party vendors who help us deliver our services, including payment processors, identity verification providers, and IT infrastructure partners. These parties are contractually bound to handle your data securely.
• Game providers: Our platform partners with approximately 50 game studios, including Pragmatic Play, Evolution, Playtech, NetEnt, and others. Limited technical data may be shared to facilitate gameplay.
• Regulatory authorities: We may disclose information to licensing bodies, law enforcement agencies, or other governmental authorities when legally required to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. Following account closure, we are legally obligated to retain certain records — including transaction histories and identity verification documents — for a minimum period as mandated by our regulatory obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@support-duffspin.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security Measures

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no system can guarantee absolute security, and we encourage you to safeguard your account credentials at all times.

Responsible Gambling and Data

Our DuffSpin platform is committed to responsible gambling. We may use your account and gaming data to identify potential problem gambling behaviour and, where appropriate, apply protective measures. This processing is carried out in your interest and in compliance with our regulatory obligations under our Anjouan Gaming licence.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or services. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please do not hesitate to get in touch. You can reach our team through the 24/7 live chat feature on duffspin.com or by emailing us at support@support-duffspin.com. We are here to help and will respond as promptly as possible.